Limited Warranty Policy

At Aliving, we stand behind the quality of our products. This Limited Warranty Policy outlines the warranty coverage for all our products.

The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. These Limited Warranties are non-transferable.

This warranty covers all Aliving products for ONE YEAR.

We warrant all our products against defects in materials and workmanship under normal use.

All warranty periods commence on the date of delivery of the product.

 

 

The following limitations and exceptions apply to the Limited Warranties:

 

Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.

 

These Limited Warranties do not apply to (i) rented, business, commercial, institutional, or other non-residential uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise purchased “as is” or second-hand, (iv) any merchandise purchased at a distress sale or a going-out-of business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental retailer. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning, or care. These Limited Warranties are null and void if furniture has been moved from original point of delivery to consumer.

 

 

These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of Aliving.

 

The Limited Warranties on “Finishes ” do not cover (i) damages resulting from excessive soiling or improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of Aliving.

 

These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of Aliving.

 

Implied Warranties, including any of merchantability and fitness for a particular purpose imposed on the sale of our furniture and its parts under USA laws, are limited in duration to the applicable warranty duration of the product or part and no warranties apply after that period. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

 

No other express warranty has been made or will be made on behalf of Aliving with respect to the furniture and its parts, or the operation, repair, or replacement of the furniture and its parts. Furthermore, no representative of Aliving or its distributors or retailers is authorized to make any changes or modifications to these limited warranties.

 

In no event shall Aliving be responsible for consequential or incidental damages, such as loss of use, inconvenience, loss, or damage to personal property, whether indirect or direct, and whether arising in contract or tort even if it had reason to know in advance that such damages were possible. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you.

 

In no event shall Aliving’s responsibility exceed the purchase price of the product or its replacement.

 

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

 

Motion furniture has many moving parts. Caution must be used in operation (opening, closing, etc.). Children should not be allowed to play on or operate motion furniture.

 

To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure.

 

Contact Aliving from whom you purchased your furniture to obtain warranty service. All claims must be filed within the applicable warranty period. Any further questions, please contact our Customer Service.

 

E-mail: support@aliving.com

Service Call:

+1 657-242-1160

Customer Service Phone Hours:

8:00am - 5:00pm PST

Business Address-USA：

2108 N St Ste N, Sacramento, California 95816, United States

Business Address-China Branch:

Floor 3rd, Ruipu building, Hongjunying Road, Chaoyang District, Beijing